It was too good to be true...now a major inconvenience and no help!!

I had my current phone for 10 years, it was starting to fall apart and becoming unreliable so it was finally time for a new phone. I chose my new phone option with Vodacom and with the intention of keeping my current number. So, I went online and did the application. The process was slick and effortless. I started the application and paid special attention to the part where it asked if you want to keep your current nr, I said YES, and it asks to add the nr, so I did that and completed the application and it said, thank you, we will be incontact. The next day, I got a message to say "your package will be with the courier soon", the day after that, "your package is out for delivery". I got a call from RAM, and just like that, I had my phone in 48hrs. I was honestly super impressed. I though this is the best service, I will give Vodacom 20 out of 20, I didnt even speak to anyone once. I transferred all my pictures, contacts, apps over from the broken phone BUT THEN, something said, call them just to check that everything is actually OK. Gosh, that is where it all started. My current nr was not captured, meaning my contract is not loaded against my nr and all the contract benefits would not be going to it. The contact center then says, we were supposed to verify your details before you getting the phone but I had no such call. In order to apparently help me, I need to send back everything they gave and restart the process. Now, I transfered everything from a my old phone that already was not working...how do I transfer it all back? Like really, thanks Vodacom...I asked for the manager (Felicia), who was meant to call me back with a suitable solution after 48hrs. I called Thursday, it is Monday, still waiting...but this is the worse thing to have happened and Vodacom does not seem to understand the scale of this issue for me. I can't even re-transfer to my old phone and why is it even needed to send back the phone, just transfer my contract onto my current nr, why do you need all these things back again, it makes not sense....can someone just help me properly that can make this seemingly easy problem uncomplicated.