It was an ADMIN ERROR on our side - SORRY YOU ARE LISTED NOW ON ITC!!!
On Monday 14 February 2022 I received 3 SMSs from a debt collector regarding a summons for an unpaid account. Phoned Vodacom - cannot pick up anything on my account ... I actually have credit on my account. After 3 days of frustration and mails and phone calls - it was stated that it was AN ADMIN ERROR on their side. An apology letter was sent. YET - I HAVE BEEN BLACKLISTED WITHOUT ANY COMMUNICATION PRIOR TO THE 3 SMSs received from the Debt Collector - NOW my name is on ITC! I have a company to run that requires FULL CREDIT CHECKS ... and now am losing business because of a SYSTEM ERROR ...
Unproffessional - If Vodacom does this to a Small Business owner - what do they get away with when its Corporate companies?
The apology letter was issues 16 February 2022 ... this morning A DRAFT SUMMONS from Vodacom DATED 17 February 2022 was issued with all same info ... and I am told NOT TO WORRY!!!!
My livelyhood hangs in the balance due to INCOMPETENCE and a SIMPLE SORRY am not doing it for me at this time! I am HUMILIATED ... FRUSTRATED and EXTREMELY ANNOYED by the unprofessional behaviour of Vodacom staff and Management!
