It took more than a year to cancel my contract after I paid the settlement amount

It look me more than a year to cancel my contract. After cancelling I kept on receiving invoices for a different number. At first I was told that it was ***** so I went to the police to get an affidavit. The ***** department never sent me any feedback for more that a year! I kept on following up with them. At the end it turned out not to be *****, but a “gost number” that was assigned to my account becuase I ported my number. During this time I received hundreds off calls and messages threating my credit record. Vodacom eventually admitted that it was their mistake and they credited my account. The whole process was a nightmare, and when I app**** for a home loan, this showed up negatively on my credit score.