it took me 1 hour to buy a top up data bundle due to errors and inefficient website

Item: Vodacom
Rating: 1
Author: Bonny S

it is unacceptable that it takes up to an hour to buy data bundle which normally takes 5 minutes

Helpful (0)

Replies (2)

Vodacom's replyOfficial

22 Jan 2018, 10:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply22 Jan 2018, 10:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

26 Jan 2018, 13:05

Dear Customer

We were unable to reach you regarding this issue.

Kindly contact *** should you require further assistance.

Regards