IT THE TEAM LEADER SERVICE SO BAD

I have called Vodacom online After Sales on numerous occasion, the Team Leader, Thabogo has promised to call me back to clarify a issue I had with a product that I bought online. After many attempts to speak to him again, I left a msg for him to call me again to clear my issue and another matter that arose through the whole ordeal. It's now 2.5 weeks and I have not heard from him. None of the operators can assist me as they say its something he needs to deal with. This is the first time ever that I have taken a contract out with vodacom and I am experiencing the WORST service. I have email the customer care line 2 days ago and still have heard nothing from VODACOM!! I cant believe this, I have been with MTN and Cell C and I never ever experienced such bad service....EVER!!! VODACOM HAS THE WORST CUSTOMER CARE!!!