IT TAKES TWO WEEKS TO DO A SIM SWAP WITH VODACOM

<p> I AM suffering because of VODACOM for not doing their work right..I took out a contract phone so when the contract was finished I did not renew the contract or upgrade because of all the problems and unaccommodating calls I made to them so I switched to pre-paid …now two weeks ago I lost the phone and want to do the sim swap...i promise you I made calls to their call centre every day for this past two weeks and every time I speak to a different person telling me a different story …this is the second week now I’m still trying to get my number back I’m so frustrated I’m looking for work and my number is on my CV.. I have done everything they asked me to do. Bought a contact sim card but I’m on pre-paid…did a affidavit an faxed it to them copy of my ID can someone please do something cos Vodacom is messing with my life.They telling me that they changing and usiing a new system so unfotunattly my nuber was never changed to pre paid when I didnt renew the contract...Why is that my problem? can someone please help me Im so done with this people.</p>