It takes FOREVER to cancel a contract

On the 21st Aug 2020 i made payment for a premature cancellation Today is the 13th Oct 2020 and the contract is still not cancelled. Each time i call in, i get transferred from one agent to the other and i keep getting told that they escalating it. These damn agents aren't customer orientated, all they can tell you is "we sorry" They refuse to even let you speak to a senior person. For such a "big" company they are F******* USELESS. On the system it shows how many times i called in and how many times the matter was escalated and still f****l has been done. They just a bunch of good for nothing agents that can only tell a customer sorry!!!