1 reviews | Active since Aug 2011
It takes a month to deliver a new phone
<p>I have upgraded one of my 5 vodacom lines on 8 May 2017. I was told that RAM would make contact with me for delivery within 5-7 working days (THIS DID NOT HAPPEN).</p> <p>After following up with RAM i was told that the handset had been returned to Vodacom due to non delivery. I contacted vodacom and I was told that the upgrade was re-instated however when i followed up with RAM they told me they still do not have the handset and it is still with Vodacom. </p> <p> </p> <p>I understand that there can be delivery glitches etc. WHAT I CANT UNDERSTAND IS WHY IT TAKES VODACOM/RAM ALMOST A MONTH TO DELIVER MY WIFES PHONE. </p> <p> </p> <p>Regards </p> <p>A very P*SSED off cusstomer</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So it has now been 6 days since my last complaint, according to the customer service my new handset would have been delivered on Friday 9 June..... Guess what.......Im still sitting without a handset.
Can a customer service manager URGENTLY get hold of me to please let me knwo what i need to do or pay to get out of all 5 of my Vodacom contracts. I would like to move to another service privider.
FYI....Dear Vodacom Love your automated responses on Hello Peter Very personal keep up the brilliant work
So it has now been 6 days since my last complaint, according to the customer service my new handset would have been delivered on Friday 9 June..... Guess what.......Im still sitting without a handset.
Can a customer service manager URGENTLY get hold of me to please let me knwo what i need to do or pay to get out of all 5 of my Vodacom contracts. I would like to move to another service privider.
FYI....Dear Vodacom Love your automated responses on Hello Peter Very personal keep up the brilliant work