It takes 7 working days to pay back my money

<p>On the 05 of June i called vodacom after recieving a statement with a bill that is more than what am used to. I requested that it must be removed before the 25th which is my debit date. Todate it is not removed and a debit order has been done. When i called today i spoke to a male call centre agent who told me that he is in control of a call after i started off by trying to give him my numbers and then he actually refused and wanted to control how i give him information. After realisng that he is not competent to assist me i requested to speak to a team leader, who have done everything possible to assist but failed to actually pay my money back on time. She advised me that my money will be paid back into my account after it has reflected into my account in 7 working days which i rejected. I requested to speak to the line manager by the name of Lebo, who was actually *********** than even her agent. She wanted me to accept that my money will be paid in their terms and i refused and i requested to speak to her manager but she refused and said she will transfer me to the credit department. She did and then the next thing people answered the call and never spoke to me. The first one just asked for a number that is in areas then put me back to IVR, Second one once, same story third one onced and fourth, same old. Currently am holding for the fifth one maybe they will speak. All i want it my money to be paid as soon as possible. Everytime when i try to cancel a contract with Vodacom i always get issues but am happy out of 3 number am left with 1 which am certain it will be cancel as soon as it becomes due. Please return my money as soon as possible, i will not wait for more than a day to get my money. How do you debit extra money and then want to pay it on your terms. my money my terms sorry Vodacom. When i tried to fix this issue on the 5th i was told that the back office will contact me within 7 working days and today is the 26th still i have not got my feedback. All the customer services agent hide behind back office who does not have contact numbers to be contacted on. They are bunch of *********** people who really dont care because they dont get to speak to us.As i write this complaint i spoke to Nacitta now at collection who ask the how can i help question and after i explained and she asked for my ID number she went quite and then buff i was back in the IVR. Am about to cut this. It took me 1:20 to fail to be assisted at Vodacom the best network for smart phone. I warn all of you who have contract that is expiring watch out for what they will do unto you if you dont want to continue the relationship. They will do what they are doing unto me. If Vodacom do what MTN did to you. Do to vodacom what you did to MTN. Am happy am left with one line now and it will be cancelled as soon as it is due.</p>