DV
Dylan V

1 reviews | Active since May 2012

06 Mar 2017, 10:48

It's to be expected - TERRIBLE

<p>I called in to see WHY i am been charged for free minutes and data. I am apparently been refunded, but no one can assure me, this won't happen again. As I am writing this, I have been on hold for 20min. Mr Zhakele was kind enough to put me on hold to call the manager. Still no answer yet.</p> <p> </p> <p>Vodacom needs to employ the right people, so I dont get transferred to different departments.</p> <p>Really considering to change networks, and block Vodacom from debiting my account. USELESS</p>

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Replies (1)
Vodacom
Vodacom's reply06 Mar 2017, 13:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team