HL
Heleen L

1 reviews | Active since May 2009

26 Jul 2017, 06:02

It's simple, they ***** your money

<p>In July 2015, I made the first payment on a Vodacom contract for the full monthly airtime amount. </p> <p>In May 2017, I requested to terminate the contract once the 24 months is over, and specified that I do not want to pay more than the 24 months as stated in the terms and conditions as I am not even using the simcard at the moment.</p> <p>Today, they have taken the 25th airtime payment although terms state they only charge 24 months.</p> <p>This is the second time I have gone through this. Luckily all my Vodacom contracts are closed now.</p>

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Replies (2)
Vodacom
Vodacom's reply26 Jul 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Jul 2017, 10:33
Official

Dear Heleen,

Your matter is resolved.

Regards,

Cassandra