1 reviews | Active since May 2009
It's simple, they ***** your money
<p>In July 2015, I made the first payment on a Vodacom contract for the full monthly airtime amount. </p> <p>In May 2017, I requested to terminate the contract once the 24 months is over, and specified that I do not want to pay more than the 24 months as stated in the terms and conditions as I am not even using the simcard at the moment.</p> <p>Today, they have taken the 25th airtime payment although terms state they only charge 24 months.</p> <p>This is the second time I have gone through this. Luckily all my Vodacom contracts are closed now.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Heleen,
Your matter is resolved.
Regards,
Cassandra
Dear Heleen,
Your matter is resolved.
Regards,
Cassandra
