It's over a week now and I'm still waiting for that next day delivery

<p>On December the 12th 2016 I gave the online upgrade facility that Vodacom has, to extend the contract on my son's line and do an upgrade at the same time. During the frustrating process of trying to get the Upgrades department on the telephone, an overly happy IVR voice tells me that I have used up my allocation of calls to customer service and that I must try again after the 2nd of the next month. ***! So I sent Customer Services an email to be told that it takes 48 hrs for them to reply. Huh?</p> <p>Eventually got a representative of Upgrades on the line and placed the order. The morning of the 13th December I get a 'confirmation' call which sounded suspiciously like the order only being placed then. On the 14th get another phone call for the exact same detail except this time it is to 'confirm delivery address'.</p> <p>True to their word, somebody from the Email department gets back to me in response to my Customer Service complaint of 48 hrs before. She just wants to say that she can facilitate my upgrade for me. Thanks, but really no thanks.</p> <p>We have now been waiting a week for delivery to an address that is not more than 3 kms away as the crow flies (straight line) from Vodacom, but Vodacom see fit to send it to Pretoria for delivery. 3 phone calls to confirm the delivery address people!! It is now in the Queries bin with the courier company under a different cellphone number to the one that they have been contacting me on. ***!! Dare I change the address for delivery that might add a week to the delivery time.</p> <p>The courier company have now promised delivey for tomorrow the 21st December! Let's wait and see.</p>