1 reviews | Active since Jun 2016

31 Jan 2017, 07:21

It's official... I HATE VODACOM

<p>I pretty much have to be on the the phone with Vodacom every month. I simply asked them that one of my contracts are coming to a end and I want it to be stopped. They asked me if I don't want it to be converted to prepaid or get another contract. I SAID NO, I WANT IT TO BE STOPED.</p> <p> </p> <p><br />This morning I get a sms saying your contract has been converted to Pre-Paid. I immediately phoned customer service only to be told that they can't help me, only the cancelation department can. So now I have to phone the for the 2nd time and this will be the 12th time just to stop this one contract.</p> <p> </p> <p><br /> Not only is Vodacom the most expensive network in SA, but they are the worst. I've gone from spending R5000 a month with them to closing all my lines and moving to other networks.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Jan 2017, 09:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team