It’s been 24 months and Vodacom is still over billing me....pathetic Service!!!

<p>It is unfortunate that I only recently heard about “hello peter” as have been struggling to get proper service from Vodacom for the past 2 years. In October 2014 I notified Vodacom cancellation department telephonically that I need to cancel my contract; cannot afford (full time student). The consultant (Cellina) offered me a promoted 24 month contract for only R69; NO PHONE DEAL with R110 airtime including FREE BIS. I accepted and upgraded to the new affordable package as I would have anyway spend about R60 monthly for BIS. Since the start of my new contract in 2014, I have been showered with BIS disconnections, overcharges (R135, R139, R143, R149), and suspended lines. Numerous times, month in month out I have been spending hours with Vodacom customer care disputing these overcharges and lack of service (can check telephone record); even emailed Vodacom Legal Collections Team, ********** Ref no. EC-0 ********** NV, but up to date no success; According to Vodacom’s *********** useless staff (both entry level consultants and superior) the extra charges is for BIS which is incorrect as my contract includes FREE BIS but consultants are too arrogant to take their time and oversee my contract accurately. Eventually “a consultant” will pick up Vodacom’s mistake, log a service request but no feedback and my account stays unsolved. In April 2016 I confirmed my monthly subscription to be only R87.61 for the remainder of my contract and to avoid overcharges I cancelled (stopped) the Vodacom debit order and up to date have paid my monthly subscription of R87.61 cash (last cash payment made on 27th Sep). Vodacom has made my life hell this past two years, violating my credit record and causing so many hardships to my studies and social life due to communication barrier. Even NOW my cell phone line is suspended both incoming and outgoing calls (what if I have an emergency with no cell phone connection???). I want so badly to cancel this useless Vodacom contract but the Vodacom consultant (cancellations) informed me (29th Sep’16) that I first need to pay the outstanding amount of R224.06; my current 24 month contract ends now Oct’16. I refuse to pay a cent more if any Vodacom owes me hundreds from all the overcharges successfully debited from my account. I plead to Vodacom to assign a competent staff member to oversee my contract and fix Vodacom’s mistakes, Zero my account and Cancel it with immediate effect. I do not wish to upgrade and doing further business with Vodacom. Thank you to hello peter for their excellent service!</p>