YS
Yaasien S

1 reviews | Active since Jun 2017

21 Jun 2017, 08:57

It's always water damage!

<p>I read the review from Samsung J3 screen - Refuse to repair or replace.<br />Published by nadine-victoria-becker on Apr 28, 2017 and the exact same thing happened to my son's J3 that he only gets to use over school holidays. He was watching a YouTube clip over the March school holidays and the screen started flickering and progressively got worse. The phone was also purchased in December 2016 so is this coincidence?</p> <p> </p> <p>I took the phone to Vodacom in Kenilworh centre who sent it away to be assessed. Guess what? The 'get-out-of-jail' excuse of water damage, this after the phone is locked up in a safe! To add insult to injury I had to pay R57 for Vodacom to tell me to pay R1400 to have the screen repaired. Thanks Vodacom. That's what I get for being a customer since 1999. </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply21 Jun 2017, 09:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Jun 2017, 15:23
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team