LM
Lana M

1 reviews | Active since Oct 2015

21 Aug 2016, 08:28

'It's a network problem'

<p>I have been unable to receive any calls to my number since Saturday morning. Call the call centre and all you hear is much tapping of keys with no real solution. Called this morning again- same story except I was told they would 'synchronize' the line and a few instructions- none of which helped. A visit to Centurion Vodashop brought a shrug to the shoulders and it's a 'network problem'. Two days later and no resolution!! Shame on you Vodacom!</p>

0
Replies (2)
Vodacom
Vodacom's reply22 Aug 2016, 05:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

LM
Lana M's update22 Aug 2016, 06:59
Reviewer Update

It will be interesting to see how the consultant will contact me since I cannot receive calls or SMS's!!