IT persons worst nightmare

Worse experience with Fibre i have ever have. Will not recommend Vodacom ever. Over 2 months without internet because of this company.

1. Started with them being very happy and ready to help and sell the best fibre. Asking the lady if i will be able to change the delivery address for the router, as my ***friend and myself don't work from home and have no one at home to collect the package. Got told no i have to put in my home address but will be able to change the address with RAM for delivery. Did this.. awaiting delivery for the 3rd of March 2023 as said on the app

Never received the router after tracking it with RAM i saw the router got sent back to Pretoria from Durban on the 13th of March. Phoned vodacom, got told no the router is in Durban it will be delivered on monday, which i knew it was not going to happen, gave them the benefit of the doubt.

Phoned vodacom that monday nothing came from it phoned again that week on the 16th of March to cancel my contract for fibre as the service was non existent and sat with an ONT for 2 weeks with no router. Cancelled my contract on the 16th of March, got my reference number. Got told i will be getting a call within 48 hours to confirm my cancellation and get the fibre line released within 30 days from cancellation date. the Next week that monday the 20th phoned vodacom asking about my cancellation if it was done? it was not.

2. Been phoning vodacom at least 2-3 times a week since the 16th to get my cancellation confirmed so my fibre line can be released for me to be able to use fibre from another company.

3. Got told i might get charged for the ONT installation even though i have not used the fibre at all because i cannot! Told them straight i will not be paying for anything i did not use.

4. Keep phoning. nothing happened. Got told i have an agent assigned to the ticket and it will get escalated. Went in to a vodacom store, told them my story to get it sorted, got told they don't deal with vodacom instore, only over the phone. Ask them to phone someone as i am getting over hearing the same story over and over and not getting results. Got someone nice to speak to, they saw it has taken more than 2 weeks for my cancellation to be confirmed and got told they will escalate it as soon as possible to get my ticket sorted. Super grateful for a second.

5. Escalate a week later, got sent a router. NO i dont want the router i want my line cancelled. refused it from RAM and go sent back to vodacom.

We are in week 4.. over 5 or more calls later and guess what, they sent another router and still has not cancelled my fibre line. I have been without internet for almost 2 months now and i will not recommend vodacom to anyone.

I just want my line cancelled and released so i can have internet with a better company and be able to work from home or watch netflix without buying data.