KM
Khethiwe M
1 reviews | Active since Nov 2019
11 Oct 2020, 17:51
It never stops with vodacom
Vodacom had no network the other day and i wasnt able to get a hold of them and today i did the girl i spoke to was so cheeky and woudnt refund me my data she said she will give me airtime. If i want airtime i buy airtime and use and if i want data i buy data. Vodacom said they would call me back from the last time i had a problem still havent had from them. Am so unhappy maybe it really is time to leave this network.
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Replies (2)
Vodacom's replyOfficial
12 Oct 2020, 07:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2020, 07:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Oct 2020, 14:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Oct 2020, 14:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,