NT
Nesamvuni T
1 reviews | Active since Dec 2016
15 Feb 2021, 11:58
It my money that I am being charged
One thing that is frustrating me is that one of my contract is being billed more than it supposed to and when I dispute it I found out this as an answer [Good day, Kindly note that the discount is no longer valid, it has reached 24 months as per agreement.
Regards, Vodacom] for this query [Thank you for your support. Your query with ref number 1-**********6477 has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom] so here is what will u find at the end of month if this u continue to turn blind eye on it nothing I will block the debit I don't care if you blacklist me or not but u won't find the money
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Feb 2021, 12:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Feb 2021, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NT
Nesamvuni T's updateReviewer Update
16 Feb 2021, 13:38On 2019 may I took a contract with vodacom for twenty four months deal now on my 19th month they started to bill extra amount when I raised the issue with them this was their answer (Good day,
Kindly note that the discount is no longer valid, it has reached 24 months as per agreement.
Regards,
Vodacom) to my surprise it's going to an end on 2021 may as stipulated on the contract and I bet they can blacklist me I don't care anymore I can't stand calling in every day for same issue. Here are are the references from the 2nd of February ***. ***. ***. ***. *** all of the ref are closed no solution its my money
Kindly note that the discount is no longer valid, it has reached 24 months as per agreement.
Regards,
Vodacom) to my surprise it's going to an end on 2021 may as stipulated on the contract and I bet they can blacklist me I don't care anymore I can't stand calling in every day for same issue. Here are are the references from the 2nd of February ***. ***. ***. ***. *** all of the ref are closed no solution its my money
NT
Nesamvuni T's update16 Feb 2021, 13:38
Reviewer Update
On 2019 may I took a contract with vodacom for twenty four months deal now on my 19th month they started to bill extra amount when I raised the issue with them this was their answer (Good day,
Kindly note that the discount is no longer valid, it has reached 24 months as per agreement.
Regards,
Vodacom) to my surprise it's going to an end on 2021 may as stipulated on the contract and I bet they can blacklist me I don't care anymore I can't stand calling in every day for same issue. Here are are the references from the 2nd of February ***. ***. ***. ***. *** all of the ref are closed no solution its my money
Kindly note that the discount is no longer valid, it has reached 24 months as per agreement.
Regards,
Vodacom) to my surprise it's going to an end on 2021 may as stipulated on the contract and I bet they can blacklist me I don't care anymore I can't stand calling in every day for same issue. Here are are the references from the 2nd of February ***. ***. ***. ***. *** all of the ref are closed no solution its my money
NT
Nesamvuni T's updateReviewer Update
05 Mar 2021, 15:18Nope you didn't solve anything at all just that your employees are lazy to do their own work so the bill of the combo deal is now still billing here is the recent query Dear Vodacom Customer. Your query has been escalated to a Solution Expert who will contact you within 24 working hrs. Your ref number is: *** Visit My Query: https://bit.ly/2SswlkR to track the progress. Thank you, Vodacom.
NT
Nesamvuni T's update05 Mar 2021, 15:18
Reviewer Update
Nope you didn't solve anything at all just that your employees are lazy to do their own work so the bill of the combo deal is now still billing here is the recent query Dear Vodacom Customer. Your query has been escalated to a Solution Expert who will contact you within 24 working hrs. Your ref number is: *** Visit My Query: https://bit.ly/2SswlkR to track the progress. Thank you, Vodacom.