It makes you want to cry

<p>I have always recommended Vodacom to everybody, they got the best signal, never problems nothing!. But since a while ago it has been so bad. EVERY MONTH I just have to keep coming back cause there is YET ANOTHER problem. It started like the following:</p> <p>My cellphone was on my mothers name and account, then we wanted to change it everything to me, name and account. Then they only changed the account to me but not the name. For a long time we left it like this, not realising that now my mother is building a nice credit record but i am paying it. It started to get a problem when i have to phone vodacom, reason is then they want to speak to my mother, cause it is in her name and if she wants to hear anything about the account they need to speak to me as the banking details is mine. So we started the process of going to vodashop. For months they could not get it on my name as problems with credit score (EVENTHOUGH I HAVE BEEN PAYING IT THE WHOLE TIME). Eventually I got it on my name, which Vodacom charged me for change of ownership, which was their mistake also!!! but I had to pay yet again.</p> <p>Recently the status is as following. I upgraded in around MAY this year. I had a DATA bundle on the previous contract which I requested to cancel, upon upgrading. they attendent logged the request to cancel the bundle as it cost extra money to keep a 500mb bundle. Month later, THEY CHARGED ME AGAIN, so I went to vodacom again, they told me they will logg another call to remove the bundle (calling it a service request). they said it could not be refunded as I used it, WHO checks they data usage! But in anycase thats fine. Month later again charged!!! so have to go to VODACOM shop again!!!! Said that it has been deactivated. I found that my bill is like R180 over what it must be, so found out its this DATA BUNDLE YET AGAIN haunting me! and now they charged me for screen insurance extra for no reason but was for free previous months, how does that work? no the lady does not know, but will logg a call AGAIN. VODACOM just decided to charge me for some screen insurance also this month!</p> <p>SO truly it is a giant pain and makes you want to cry, cause each month I have problems again and again and they just keep on taking money, FOR THEIR MISTAKES. TERRIBLE! Hopefulle vodacom can restore their faith with me in future.</p> <p> </p> <p> </p>