IM
Image M

1 reviews | Active since May 2025

03 Nov 2025, 18:40

It like playing Russin Roulette

Surprise! No internet connection yet again! I called countless times to no success. This can't keep on happening; my account is up to date, and they keep deactivating it. They don't even understand why?! It can't take more than 24 hours to click a button! I will definitely change service providers, as I cannot continue to lose money like this. Someone needs to explain why. You never know when they feel like deactivating your account!

0
Replies (2)
Vodacom
Vodacom's reply04 Nov 2025, 07:47
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
IM
Image M's update04 Nov 2025, 12:23
Reviewer Update
Good Day

I have spent R400 on data in 1 day, so as you can see, this is a matter of urgency. I need to be connected at all times. I need to be connected today. It's been 2 days now...