It just gets worse and worse.....

Item: Vodacom
Rating: 1
Author: Paul D

I am losing it!!! I cannot cancel an order that was placed online... I tried on Saturday and NO JOY!!!! I was told they can cancel it on Monday (yesterday). They said it will take 24 hours... I want to cancel because the delivery truck got high-jacked (Not my problem) on the 25th of April!!!!! and I still don't have my phone!!! I can walk into a store and get my phone now immediately because stock IS available...But I CAN"T CANCEL the online order to do this!!!! Useless service provider....

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Replies (1)

Vodacom's replyOfficial

07 May 2019, 13:50

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply07 May 2019, 13:50

Official