pV
pierre V

1 reviews | Active since Sept 2009

02 Feb 2017, 09:04

it is worth fighting but painful

<p>I had an awful invoice over 8 000 RANDS only for Data Roaming when travelling in Russia and complained about.</p> <p>I refused to complain by telephone to keep track of my file.</p> <p>Finally I have been given the email address to send complaints to: </p> <p> </p> <p>it ********** <p> </p> <p>It finally worked with a "credit" of over 6 500 R. </p> <p> </p> <p>THIS EMAIL ADDRESS IS IMPOSSIBLE TO FIND on Vodacom Website... but it is worth for all of us to use it otherqwise our "oral"claims go to a black hole.</p>

0
Replies (3)
pV
pierre V's update02 Feb 2017, 09:18
Reviewer Update

EMAIL ADDRESS **********

pV
pierre V's update02 Feb 2017, 09:19
Reviewer Update

l'adresse est complaints AT vodacomlife.co.za

Vodacom
Vodacom's reply02 Feb 2017, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team