1 reviews | Active since Apr 2017
It is not only the cost per GIG but the quality of service, I.e. 100% availability of signal and the strength of the signal.
I had a data contract with Vodacom which initially was at R 150 per month. However, every month it was much higher and they told me that my usage was too high. I then uplifted my contract to 5 GIGS and I still had to pay additional amounts. In asking why they told me I visited sites that billed them and I had to pay for it. I then told them that in future I will not pay for that and increased my monthly data to 10 gigs. At that stage the factory I am consulting for moved to Brakpan where I virtually had no reception. After numerous complaints they installed a router which didn't help much ans the reception was still intermittent and very slow. They then said they are waiting for a site plan ti install another tower which will ensure quality reception. I n October 2016 I received an account for R 18 000 and I realised that the stopping and starting while trying to upgrade to windows 10 caused that. I couldn't install it with the service I got from Vodacom. They cancelled my contract, which was strange because they never do that unless you pay for it. I then bought a WiFi router from Cell C and 100 GIGS for R 1000. The 100 GIGS has now after a year expired and I calculated my average monthly usage as 4.3 GIGS. I cannot belief that a well known company rated as the largest in SA can be so "*****" to charge for poor service while they were unable to provide for the service I was paying for.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
