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wross W

1 reviews | Active since Nov 2016

01 Sept 2017, 22:03

It is like the Devil gone mad and he is so stupid he does not understand how to count

Terrible. Phone 10 times and 5 different departments. All confused and unknowledged. There account statements are so confusing that even they don't understand them. Never-mind you have to download a app to even read them. Bunch of *******. then they cut you off when you confuse them back. ha ha ha . Great tack tick. Confusion in all departments is unbearable. Each one blames the other. And you cannot cancel your contract because they say "you are wrong" and put the phone down down. HELL is an understatement if i could only get a statement from them. Enough is enough vodacom. Legalwise is coming for you barstards. I am done. And by the way when they reply to "hellopeter"a consultant will contact you to resolve the problem. What a joke !!!! Never happens. Maybe they dont have phones at Vodacom ??? Cheers

0
Replies (2)
Vodacom
Vodacom's reply02 Sept 2017, 06:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Sept 2017, 08:48
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team