1 reviews | Active since Jun 2016

05 Aug 2016, 20:33

it has been 5 months

<p>so, i get to write another essay except, this time about how vodacom treat their clients like MTN. I raised a query about my acc in March 2016, i have yet to have my account sorted. Today (being 5/8/2016) i phoned in explaining that i would be late with my payment due to not being in jhb and not having a debit order on my account. I was told that i need not worry, she has made the necessary arrangements and i got an sms saying " Thank you for your commitment bla bla bla" . at 18 minutes to 9pm tonight, my services were barred. all i got was " sorry sir, i cant help you, you will have to take it up with account department in the morning... my business day starts at 6am... not 8am. I want to cancel my contract.... now! i do not have time to entertain this ******* as a PAYING customer!!</p>

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2016, 06:12
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites