It has been 14 BUSINESS DAYS NO RESPONSE

It has been 14 BUSINESS DAYS since I submitted my reactivation forms and have not received correspondence about it and have not had my SIM card reactivated yet!!!<br> <br> I paid the reactivation fee and I was told that it would take 5-7 business days until my sim card is reactivated.<br> Since then I have been emailing Vodacom asking why my reactivation has not been completed as yet, I also asked numerous consultants on Vodacom when my next debit order will go off and the amount. NO ONE at Vodacom can assist me and now it has been 14 days and I am still in the dark on this matter!<br> <br> I have asked for a managers email but as they have told me this is \confidential information"So what am I supposed to do? Wait 6 months for a response??? I am appalled by this absolute lack of care to respond to a customer by Vodacom!!"""