It feels to me that customer care is not a priority for Vodacom

Extremely Disappointed in Vodacom

No one comes back to me regarding my issue: ***. I can’t make calls on my cellphone!!! I can receive but can’t make calls. My wife and I both tried to contact customer care regarding this issue today as it has been 7 days since this issue started until Vodacom took my case to the specialists 2 days ago. No one has come back to me. We phoned customer care 5 times today without anyone picking up the phone!!!!

The first time we phoned was at 13:05, we stayed on the customer care line for 48 min before giving up and the last one was at 21:36 where I stayed on the line for 20 minutes before giving up.

It feels to me that customer care is not a priority for vodacom

I dislike using this forum as a platform to rise my issue and frustration with Vodacom but it feels to me that all the other platforms is not working.