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Christian M
1 reviews | Active since Mar 2017
03 Jun 2020, 09:18
Issues with VoLTE
Hi. I've got 2 Vodacom phones and since VoLTE was activated on both devices it drains the battery like crazy. There is no setting to just put VoLTE off, but if I disable LTE entirely so that the phone only runs on 3G then the battery lasts a lot longer. I use my business phone only for phone calls and under normal circumstances the battery lasted 2 days. Now it doesn't even reach 1 day from the morning till 17h00 when I stop working. As mentioned its my business phone so I only use it for phoning and emails. No facebook, whatsapp, internet browsing etc....
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Replies (3)CM
Christian M's updateReviewer Update
03 Jun 2020, 09:20Is there a way to only switch of VoLTE or can you disable it from your side?
CM
Christian M's update03 Jun 2020, 09:20
Reviewer Update
Is there a way to only switch of VoLTE or can you disable it from your side?
Vodacom's replyOfficial
03 Jun 2020, 11:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2020, 11:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jun 2020, 16:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2020, 16:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,