1 reviews | Active since Feb 2017

17 Feb 2017, 20:31

Issues with Vodacom

<p>I bought a Huawei P9 at Vodacom in November during when there was a promotion where a customer gets a Woolworth voucher worth 2000. It's been 3 months now and I am still waiting. May you please help </p> <p> </p>

0
Replies (4)
Vodacom
Vodacom's reply18 Feb 2017, 09:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update18 Feb 2017, 12:13
Reviewer Update

the consultant called me earlier today, and he said he is going to escalate the call. This is what I have been told from the past 4 month, I hope this time it is legit. I will give feedback on Tuesday if there is any help I got.

Vodacom
Vodacom's reply19 Feb 2017, 11:08
Official

Dear Client

I liaised with the Regional Office and can confirm that you are required to email the team below to assist as this was a promotion offered via Huawei. I sent the email on your behalf in the meantime.

'***'

Kind regards

Vodacom Consumer Website Team

Best regards,

's update19 Feb 2017, 13:04
Reviewer Update

Thanks for the assistance hope it gets sorted