Issues with upgrading contract
On the 4th of September 2019, I upgraded my contract, and now 9 days later I still haven't received my new phone. I did the upgrade online, as it normally is very quick, and there is no issues, but this time it is taking so much time. Vodacom don't have my correct contact details, and there was even address issues. And when I phoned in to update the address (after I spoke to RAM) they never informed me that it will take between 1 - 3 days to update on the system, and even now when I phoned again to ensure Vodacom have my correct contact number (I've been with Vodacom for 4 years), I was informed it will take 1 - 3 days. It is really getting ridiculous.
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Replies (3)
Vodacom's replyOfficial
13 Sept 2019, 14:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2019, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
16 Sept 2019, 08:23Hi
Up to now, Vodacom didn't contact me. The phone is still in MIdrand, and it wasn't shipped yet.
I'm getting more and more upset with Vodacom, and RAM.
Up to now, Vodacom didn't contact me. The phone is still in MIdrand, and it wasn't shipped yet.
I'm getting more and more upset with Vodacom, and RAM.
's update16 Sept 2019, 08:23
Reviewer Update
Hi
Up to now, Vodacom didn't contact me. The phone is still in MIdrand, and it wasn't shipped yet.
I'm getting more and more upset with Vodacom, and RAM.
Up to now, Vodacom didn't contact me. The phone is still in MIdrand, and it wasn't shipped yet.
I'm getting more and more upset with Vodacom, and RAM.
Vodacom's replyOfficial
19 Sept 2019, 13:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2019, 13:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,