Issues with handset reported to Vodacom!!

I have called Vodacom on various occasions of which i had to re-explain the issue i was having with my phone however NO ONE could assist with what was wrong!! Then I get an sms indicating that I have to go to the nearest Vodacom store!!! Are your staff just not properly trained on how to handle handset issues?! Isnt this why you have a customer helpline??? Very frustrating and extremely disappointing!