Issue with Voacom

<p>Firstly I have a standard contract with Vodacom on a monthly basis of r279 and which I receive r150 airtime.When my debit goes off its normally r308.Thoughout the month I recharge and buy data as well. On the 29-12-2016 I recharged with r110 and changed r59 to data at which I had 250 MB the balance of my airtime r51.As I remember I never called or sent out any messages.On the 1-01-2017 I received my r150 airtime and on checking my balance I had r190 airtime and about 100MB data. On 2-01-2017 when I wanted to send out a sms I had invalid funds.I was so shocked as when my data is low I would get a sms reminding me my data is low.In this case I never received an sms.I called Vodacom on 3-01-2017 to query and the consultant advised me that when my data was finish it took my airtime. And she said in the same call that I was on the internet and I said how because firstly I dont have data to go on the internet and all my applications was closed.I told her I would like to cancel my contract because I find this totally ridiculous and a ******* and she transfered me to the cancellation department. I was on hold for over 20 minutes and still never got to speak to anyone.Later the day I received a sms stating that I must rate the services and was I helped and I rep**** no.Later on I received a call from vodacom and I explained my situation again and this consultant insisted that my data and airtime was used on the internet.I told her I was very unhappy with this situation and would like to cancel my contract as I dont sit the whole on the internet.She said someone will call me back and yet I never received any feed back from them. When Iam home I use the houses Wi-fi.Iam totally upset for paying for something and yet I dont get the benefit to use it.I would appreciate if your team can look into the situration. Thank you!</p>