Issue with contract upgrade done recently

<p>Its been almost 2 weeks since my upgraded phone has been collected by Vodacom for an out of box issue experienced.</p> <p> </p> <p>called the call centre about 15 times already, having to explain my story to numerous individuals, who tried to assist.</p> <p>i spoke to Supervisors from the upgrades department who has still not returned my call, althoug leaving messages with other consultants to please return my call.</p> <p>I am being charged for a device that i do not have in my possession on my monthly bill, i am also being charged for services that that i dont recall signing up for.</p> <p> </p> <p>can this matter be resolved with the utmost urgency please!!!</p>