SS
Samantha S

1 reviews | Active since May 2016

28 Dec 2016, 13:09

Issue with 3G/Mobile Network (VODACOM)

<p>I have been experiencing network issues and am unable to use the internet from Monday around midday. Cannot connect via mobile network.</p> <p>I can only use the internet if connected via Wi-Fi. I am aware that my current day time data bundle has been depleted and that<br />I will be charged out of bundle rates (I generally do this each month without having any issues). I have night time data and am unable to anything which is very frustrating.</p> <p>The phone is constantly on H+ and I cannot connect to anything.</p> <p>I called the call centre earlier yesterday and was spoke to Thabisa who assisted with manual settings for changing the network provider. She advised that i switch off the phone which i did ( i even removed the<br />battery but the signal has not come right, it is still reflecting as H+ and there is no connection).</p> <p>She mentioned the quickest way to have this resolved is to go into a customer care centre (which is inconvenient considering that yesterday was a public holiday).</p> <p>I called today and was advised use the #330*1111# option which i did. I still cannot do anything!</p> <p>This is very frustrating! How can you claim to have such good coverage/customer service etc??</p> <p>I received a call from a consultant who escalated the issue and mentioned the turn around time is approx 72 hours? In that time one can port to another network who would offer much better coverage.</p> <p>Surely Vodacom is able to check what the issue is on their side. The fact that i cannot connect to anything via mobile network is an inconvenience enough. Not impressed at all </p>

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2016, 08:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team