1 reviews | Active since May 2016
Issue with 3G/Mobile Network (VODACOM)
<p>I have been experiencing network issues and am unable to use the internet from Monday around midday. Cannot connect via mobile network.</p> <p>I can only use the internet if connected via Wi-Fi. I am aware that my current day time data bundle has been depleted and that<br />I will be charged out of bundle rates (I generally do this each month without having any issues). I have night time data and am unable to anything which is very frustrating.</p> <p>The phone is constantly on H+ and I cannot connect to anything.</p> <p>I called the call centre earlier yesterday and was spoke to Thabisa who assisted with manual settings for changing the network provider. She advised that i switch off the phone which i did ( i even removed the<br />battery but the signal has not come right, it is still reflecting as H+ and there is no connection).</p> <p>She mentioned the quickest way to have this resolved is to go into a customer care centre (which is inconvenient considering that yesterday was a public holiday).</p> <p>I called today and was advised use the #330*1111# option which i did. I still cannot do anything!</p> <p>This is very frustrating! How can you claim to have such good coverage/customer service etc??</p> <p>I received a call from a consultant who escalated the issue and mentioned the turn around time is approx 72 hours? In that time one can port to another network who would offer much better coverage.</p> <p>Surely Vodacom is able to check what the issue is on their side. The fact that i cannot connect to anything via mobile network is an inconvenience enough. Not impressed at all </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
