Issue unresolved for 2 days, bad service

<p>I have topped up on data bought 500mb bundle, received a message to say its been activated and when it will expire. Yet my balance shows 0mb available. So i tried again buying another 250mb, only to have the same thing happen, received the sms but yet nothing available on my data balance.... I have called Vodacom twice (once yesterday and once today) both times it has been "Escalated" second time i requested for a referemce number to be sent to me, i was promised twice in that call that it would be sent to me and that someone would call me back.... Guess what? Yes i'm still waiting for the referemce number to be smsed to me and a call about the issue, oh yes my balance is still 0mb. Now i'm stuck only able to use my phone at home with Wifi so greatful that it's not with them. Pathetic service, </p>