MM
Miche M
1 reviews | Active since Feb 2015
13 Apr 2016, 22:43
Issue still unresolved and still awaiting feedback
So after receiving 'feedback' on the 6th from 'Vodacom' i have yet to hear a response as to my complaint.<br> Nothing has been resolved and I am being harassed by their calls and smses on a daily basis.<br> This is really pathetic now. As a customer when things like this heads your way you immediately try to resolve it but can only do so when all parties come to the playing field.. <br> Let's see if I get another standard response and then no formal feedback for another week...<br> <br> Sort out my accounts and correct your mistakes and stop making it look as if I am the one that is at fault...
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Replies (2)0
Replies (2)Vodacom's replyOfficial
14 Apr 2016, 08:21Hello M_May,
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply14 Apr 2016, 08:21
Official
Hello M_May,
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
MM
Miche M's updateReviewer Update
13 May 2016, 10:42Wow
This issue is once more unresolved. Just when I thought everything was sorted, I get an sms saying that I owe Vodacom R182.78, when in actual fact I am still waiting on my refund to happen from Vodacom after I cancelled the contract the "started the problem".
Ridiculous, how can you be pleased with the services you offer, and then one calls in and the agent gets an attitude, cause the customer has little to no importance this is why Vodacom robs their loyal customers to make sure they don't come back again.
MM
Miche M's update13 May 2016, 10:42
Reviewer Update
Wow
This issue is once more unresolved. Just when I thought everything was sorted, I get an sms saying that I owe Vodacom R182.78, when in actual fact I am still waiting on my refund to happen from Vodacom after I cancelled the contract the "started the problem".
Ridiculous, how can you be pleased with the services you offer, and then one calls in and the agent gets an attitude, cause the customer has little to no importance this is why Vodacom robs their loyal customers to make sure they don't come back again.
