FA
Farhana A
1 reviews | Active since Aug 2025
23 Sept 2025, 11:04
Issue still not resolved, since June
Issue only resolved about 70%. Not fully resolved. I need it fully resolved so that I can make payment for the correct amount.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Sept 2025, 12:18Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Sept 2025, 12:18
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Sept 2025, 13:51Dear Farhana / Idris Dawood
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic conversation (Mr Dawood) this afternoon 2025-09-29 at 13:46:22 you have confirmed that the Sales Team has been in touch with you and is still in touch with you via Whatsapp.
Farhana as per telephonic conversation on 2025-09-24 09:52:46 your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic conversation (Mr Dawood) this afternoon 2025-09-29 at 13:46:22 you have confirmed that the Sales Team has been in touch with you and is still in touch with you via Whatsapp.
Farhana as per telephonic conversation on 2025-09-24 09:52:46 your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2025, 13:51
Official
Dear Farhana / Idris Dawood
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic conversation (Mr Dawood) this afternoon 2025-09-29 at 13:46:22 you have confirmed that the Sales Team has been in touch with you and is still in touch with you via Whatsapp.
Farhana as per telephonic conversation on 2025-09-24 09:52:46 your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic conversation (Mr Dawood) this afternoon 2025-09-29 at 13:46:22 you have confirmed that the Sales Team has been in touch with you and is still in touch with you via Whatsapp.
Farhana as per telephonic conversation on 2025-09-24 09:52:46 your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,