Issue Still Not Resolved For Incorrect Billing

<p>I AM EXTREMELY IRRATE WITH VODACOM. On the 1st of December, I wrote a review complaining about Vodacom's incorrect billing on a cancelled contract - I signed up for a R75 1gig deal after cancelling my contract but have been billed R238.50 TWICE.</p> <p>https://hellopeter.com/vodacom/reviews/continued-billing-incorrect-billing-after-contract-had-been-cancelled-for-the-second-time- ********** </p> <p> </p> <p>I was asked for my account information, which i supp****, as well as all the attachements and names of the people I was in correspondance with. After all this, the response I received from Mateemane from Vodacom was " Good Day, Kindly advise that the upgrade was not processed instead it has been cancelled and line is currently due for upgrade". ????????? HOW DOES THIS ANSWER WHY I WAS DEBITED R238.50 TWICE AND NOT THE R78 THAT BOTH TUMI AND TSIKELEDI FROM VODACOM ASSURED ME I WOULD RECEIVE WHEN I SPOKE TO THEM ON THE 26TH OF SEPTEMBER?????</p> <p>MY ISSUE WAS NOT ABOUT AN UPGRADE, IT WAS ABOUT INCORRECT BILLING. HOWEVER I HAD SOMEONE FROM UPGRADES RESPONDING TO MY QUERY???!!!!</p> <p>If this is not sorted out by this week i will migrate to another network because Vodacom is proving to be useless! I will also let all my friends and family know about your pathetic service on social media if this is not resolved asap.</p>