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liezil-anne alberts
1 reviews | Active since Jul 2011
05 Apr 2019, 09:35
Issue still not resolved
Good day
I wrote a complaint a couple of days ago about my allocation still not being in line with the new ruling effective 1 March. Vodacom phoned and did a network reset for both me and my husband and advised that the problem should be fixed and if not just to log a complaint again on hello peter.
Please can you escalate the matter and get it resolved without me having to log a complaint every time as it doesn't reflect well on you as Vodacom?
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Replies (2)
Vodacom's replyOfficial
05 Apr 2019, 11:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Apr 2019, 11:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Apr 2019, 09:38Dear Liezil-anne,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please see feedback below from our Fixing department:
Good day, Kindly note not all of Vodacom's tariff's have been aligned with the new ICASA rulings. Some packages will only be aligned by June 2019. Communication will be sent regarding these packages to clarify any confusion.
Kind regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please see feedback below from our Fixing department:
Good day, Kindly note not all of Vodacom's tariff's have been aligned with the new ICASA rulings. Some packages will only be aligned by June 2019. Communication will be sent regarding these packages to clarify any confusion.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2019, 09:38
Official
Dear Liezil-anne,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please see feedback below from our Fixing department:
Good day, Kindly note not all of Vodacom's tariff's have been aligned with the new ICASA rulings. Some packages will only be aligned by June 2019. Communication will be sent regarding these packages to clarify any confusion.
Kind regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please see feedback below from our Fixing department:
Good day, Kindly note not all of Vodacom's tariff's have been aligned with the new ICASA rulings. Some packages will only be aligned by June 2019. Communication will be sent regarding these packages to clarify any confusion.
Kind regards,
Vodacom Consumer Website Team
Best regards,