Issue still not resolved

I recently upgraded 2 business lines online via the Vodacom online upgrade service and it went through without a hitch until delivery day. The packages were for a Samsung Z-Flip 3 5G, including Samsung Buds 2 and a Samsung smart tracker. When the goods arrived a few days later, the phones were the incorrect colour (this is not a problem) and the Samsung Buds 2 were not in the package. I contacted the agent and she informed me that this was a Samsung promotion and I need to contact Samsung. I went back and forth phoning both Samsung and Vodacom trying to find out where the buds were. After numerous calls and emails, I referred back to the upgrade deal and it was confirmed by Vodacom that they were meant to supply the buds but they had to check stock. It has been 2 months now and I have followed up weekly and all I have been told is that they would get back to me. I had a gentleman call me and promised it would be rectified but that was over a month ago and I am still no closer to receiving an item that is part of my upgrade and should have been delivered in the first place. If I had not chased up on this would Vodacom have contacted me to let me know they slipped up? I think not... This is the 2nd Hellopeter review for the same issue as no one seems to worry about the negative reviews at Vodacom