Hellopeter
Share Your Experience

1 reviews | Active since Mar 2009

29 Oct 2017, 12:26

Issue since November 2016 still cutting me off...

So in October 2016, i have had an issue, with Vodacom credits, for what? I dont know, i have asked every month since November 2016, for the credit notes and the invoices they credit, and lately i have been asking 10 times a month, since SARS asked me for them, and where i have CREDIT NOTES, to no invoices, and my point from the start is, if they can just credit with no reason, they can invoice with no reason, and that is called theft. Add to that, every month i get cut off for 1 to 2 weeks, my business is at a standstill, and i have over 50 hours of recorded attempts full of false promises and lies from Vodacom, where i am only trying get a resolution to this issue. I have meaningless reference numbers and supposed emails from the CEO, Michael dot Cronje at Vodacom .coza

So now, i attempted to add R29 Vodacom to my Red ADVANTAGE package, as per the 111 Customer Service Representative as well as per the new law amendments, which as soon as i attempt to call i am rerouted to a recorded announcement, which since i paid R8500 for the websites display of R6400, the Websites statement of R8200, and a Vodashop employees total of R8200, which means my account is IN CREDIT as per the law.

Yet i have no calls coming in or out.

0
Replies (2)
Vodacom
Vodacom's reply30 Oct 2017, 06:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update19 Dec 2017, 20:26
Reviewer Update
Nope, no contact, so VODACOM has not REP**** to this, and a generic lie, should possibly be allowed to be given a rating. I do however get called 3 - 4 times a day saying i owe money, yet the amount in question that Vodacom owes me is more that 4 times what i owe them??? If my upgrade is allowed in February, why would i pay this, plus already have paid 4 times more? I will now also be opening a harassment case, since my queries have not been answered since November 2016, the false charges go back to February 2016, thats R1000 a month, on "CONTENT SERVICES" which i have verified are not WASPs as well as have been told by VODACOM they are not WASPs after VODACOM said they are WASPs, causing more delays. Since its now verified on both VODACOMs side and with WASPA, i need proof of what these charges are every month, since my phone has been blocked since September, yet even this month there is a R1000 charge, plus my RED ADVANTAGE minutes are going down daily, as well as my RED ADVANTAGE data, yet i cant even dial say *111# since i supposedly owe money??? A FREE SERVICE IS NOT FREE FOR CONTRACTS. Where is my pre-paid airtime, that i have added to my account, and reflected on my account, which i could not use? Then when payment happens, the PRE-PAID JUST DISAPPEARS, yet i could not use it and it does not come off my balance??? VODACOM, i have been a loyal supporter over 20 years, same number, and your network is terrible, your adverts lie, and you ***** from your clients, and if i can not port my number, due to you not fixing an issue i have called to query every month up to 8 times, sent countless emails for, even spoken and had contact with Michael Cronje, who said he was the VODACOM CEO, yet call center staff have never heard of you??? REALLY, i have emails and recorded calls where you say your the CEO, yet i am told every day you are not, that is complete *****. ???