MR
Melanie R
1 reviews | Active since Mar 2021
17 Mar 2021, 09:31
Issue resolved and another issue evolves
Dear Watheeqah,
I am failing to understand that for over 3 weeks (ALMOST A MONTH) it was a complete nightmare to resolve an issue that should have been straight forward if it were not due to *********** people, was finally sorted out, you came on board to assist and I thank you for that.
I am now beyond frustrated and extremely aggravated to have received an SMS message saying that the device that I have ordered is not in stock and when it is in stock it will be sent out within 24 hours.
The very first time I spoke to someone they said it wasn’t in stock, I then at a later stage spoke to someone else and they said it was in stock.
Please do go and listen to the recordings. If the device that I have ordered is not in stock send me a device that is in stock, I am not even informed of when it will be in stock?? Based on the experience I have encountered with Vodacom I will get my device in 2024….. I am lost for words with the experience I have had to go through with Vodacom to be told everything is sorted and then get told my device I have ordered is not in stock???????
Could you not have told me???
I WANT THIS ISSUE RESOLVED TODAY, I AM NOW BEYOND TIRED OF THIS CONTINUOUS STRUGGLE WITH VODACOM, I AM SUPPORTING VODACOM BUT THIS IS THE TREATMENT I GET?????
I wait your response AS SOON AS POSSIBLE.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
17 Mar 2021, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Mar 2021, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Mar 2021, 15:26Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, I have advised you accordingly with regards to your sales order.
Apologies for any delays and inconvenience this may have caused.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, I have advised you accordingly with regards to your sales order.
Apologies for any delays and inconvenience this may have caused.
Regards
Consumer Website Team
Best regards,
Vodacom's reply17 Mar 2021, 15:26
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, I have advised you accordingly with regards to your sales order.
Apologies for any delays and inconvenience this may have caused.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, I have advised you accordingly with regards to your sales order.
Apologies for any delays and inconvenience this may have caused.
Regards
Consumer Website Team
Best regards,