RD
Rosalind D
1 reviews | Active since Apr 2016
24 Dec 2021, 11:56
Issue remains unresolved
Having raise my lack of International Roaming by email and on this forum the issue still remains. No access to International Roaming in UK. Airtime still disappearing. Vodacom choose to reply privately so the public does not realise issues aren't resolved. If you reply to their reply you get a copy and paste response and then nothing.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Dec 2021, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Dec 2021, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RD
Rosalind D's updateReviewer Update
29 Dec 2021, 12:56Another auto reply and then nothing further. My airtime has vanished again and still have no access to International Roaming in the UK so I can not be using my airtime. Vodacom are empty promise specialist and leave their clients without access to a telephone service since October and made no effort to resolve the matter for the Festive Season.
RD
Rosalind D's update29 Dec 2021, 12:56
Reviewer Update
Another auto reply and then nothing further. My airtime has vanished again and still have no access to International Roaming in the UK so I can not be using my airtime. Vodacom are empty promise specialist and leave their clients without access to a telephone service since October and made no effort to resolve the matter for the Festive Season.
RD
Rosalind D's updateReviewer Update
29 Dec 2021, 16:39The sim can not connect to a UK network from original device or another device. Despite not being able to connect to a UK network my airtime is still disappearing.
RD
Rosalind D's update29 Dec 2021, 16:39
Reviewer Update
The sim can not connect to a UK network from original device or another device. Despite not being able to connect to a UK network my airtime is still disappearing.