Issue only partially sorted out, promises not fulfilled

This is now my 3rd enquiry on this issue.

If you see my last review describing that I had recieved no warning of data being low/even totally finished i was charged exhorbitant rates much to my dismay (the notice of charge/rates being my 1st warning!)

The 2 occassions in question where 1 of R600+, and the other R300+.

A gentleman phoned me & addressed the issue saying that vodacom would happily credit me & instead charge me for "in-bundle" data rates (crediting the difference). He assured me that the R600+ amount would mean that I would be charged about R80-R90. Which means i was expecting a credit of no less than R500-R550. I was only credited R400 odd, & the second R300+ was never even addressed.

I told him that I am tired of making continual enquiries & starting from scratch ea time, so to follow up sake, he promised to send me an email.

That never happened & now I am left wondering again why the issue was only partially resolved.

I feel totally blindsided by the actual occurance in the 1st place, but am very dissapointed in how the matter was handled.