issue not ressolved

I logged a complaint for Vodacom on the Thu 26 Mar 2015 10:26. subject: account expired but they are still calling me. A guy named Simon contacted me to assist but he was so confused about the matter that I felt he was so rude and out of line because he kept stating that the reason why the number was not topped up was that I cancelled the contract early so I asked him to install the top up bundles for the 2 outstanding months, that Vodacom didn't top up my number and he responded that they did top up my number on the month of March and April. which I didn't receive the bundles. After confronting him with the above he responded: <br> <br> Good day Neo<br> <br> Please make payment arrangement with our collection agency, no further communication will be entertained we have responded to this matter and confirmed that the contact was cancelled on the last day of April and we allocate airtime on the 1st of each month.<br> <br> Jacobs Burnard please proceed with the collection of the outstanding amount.<br> <br> Regards<br> <br> Simon Ramapuputla<br> Legal Collections<br> <br> Regards<br> <br> Simon Ramapuputla<br> Legal collections<br> <br> I cant pay for bundles I didn't receive. I also want to know why it took them 2 years to fellow up