ISSUE NOT RESOLVED - Master Account Holder

I have spent days with consultants to try and fix my issue. That is why I wrote a complaint on hello peter and was assisted almost immediately with a phone call from Samuel Marema. I was then send a SMS from Sindi to say that my query was at the IT Department. On Tuesday 14 July at 04:15 I received another SMS from Sind to say that my problem was resolved. I do believe that I received the text because I told VODACOM that I have cancelled my debit order. My debit order comes off my bank account on the 15 of each month. So as a good citizen I re-instated my debit order only to find out today when I wanted to buy a data bundle that my problem has not been fixed????? This is absolutely shocking. There is no further escalation that one can go to, you are prohibited from speaking to Managers at Vodacom, I would like to know id Senior Management has a handle on the complaints that individual send through. I await your response in ANTICIPATION. Surprise ME. I have not received any further updates, phone calls etc.