Issue NOT Resolved

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Private Reply Femz A: 12 Mar 2021, 12:11

How has this been resolved? The agent called my 72 year old aunt and she confirmed all her details and asked that you please call me so i can ask all the relevant questions and his response was its not necessary, she's 72 years old!!! Is that why he disregarded her request? When she initially called she asked for the data to be cancelled, did the agent that took her first call explain that the entire contract will be cancelled? Is there a recording available that someone did explain this.