TN
Theven N

1 reviews | Active since Jun 2014

08 Aug 2017, 15:24

Issue cancelling VLive WASP Subscription - with No Contact from Vodacom and Lies in their comments to me

<p>I logged the review below on 26-Jun.</p> <p> </p> <p>On the 27-Jul I received the comment below from "Cassandra", but no one from Vodacom has contacted me at all to discuss anything and I am still getting charged every day for a service that I know nothing about.</p> <p> </p> <p>"Dear Theven,</p> <p>As discussed your query has been closed.</p> <p>Regards,</p> <p>Cassandra"</p> <p> </p> <p>"I am trying to investigate why my airtime is being slowly reduced. I callded the 082111 call center(I have this call recorded for reference) and was told that I have an active VLive subscription and that I need to cancel it. I was given the incorrect instructions to cancel the subscription. After sone searching in the internet I finally SMSed "Stop all" to 31050. I received an message saying that I am not subscribed to any WASP service. Can I please get all WASP services deactivated from my contract?"</p>

0
Replies (4)
Vodacom
Vodacom's reply08 Aug 2017, 15:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Aug 2017, 12:28
Official

Dear Customer,

Please note that you contact details are not correct.

Please provide a valid number for yourself.

Regards,

Cassandra

TN
Theven N's update11 Aug 2017, 00:18
Reviewer Update

Hi Cassandra,

I have posted a private reply with my cell number.

Thanks

Theven

TN
Theven N's update11 Aug 2017, 14:59
Reviewer Update

Hi Cassandra,

Thank you for contacting me and fully resolving this issue.

Thanks

Theven