1 reviews | Active since Jun 2014
Issue cancelling VLive WASP Subscription - with No Contact from Vodacom and Lies in their comments to me
<p>I logged the review below on 26-Jun.</p> <p> </p> <p>On the 27-Jul I received the comment below from "Cassandra", but no one from Vodacom has contacted me at all to discuss anything and I am still getting charged every day for a service that I know nothing about.</p> <p> </p> <p>"Dear Theven,</p> <p>As discussed your query has been closed.</p> <p>Regards,</p> <p>Cassandra"</p> <p> </p> <p>"I am trying to investigate why my airtime is being slowly reduced. I callded the 082111 call center(I have this call recorded for reference) and was told that I have an active VLive subscription and that I need to cancel it. I was given the incorrect instructions to cancel the subscription. After sone searching in the internet I finally SMSed "Stop all" to 31050. I received an message saying that I am not subscribed to any WASP service. Can I please get all WASP services deactivated from my contract?"</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Please note that you contact details are not correct.
Please provide a valid number for yourself.
Regards,
Cassandra
Dear Customer,
Please note that you contact details are not correct.
Please provide a valid number for yourself.
Regards,
Cassandra
Hi Cassandra,
I have posted a private reply with my cell number.
Thanks
Theven
Hi Cassandra,
I have posted a private reply with my cell number.
Thanks
Theven
Hi Cassandra,
Thank you for contacting me and fully resolving this issue.
Thanks
Theven
Hi Cassandra,
Thank you for contacting me and fully resolving this issue.
Thanks
Theven
