Hellopeter
Share Your Experience
TN
Theven N

1 reviews | Active since Jun 2014

26 Jun 2017, 15:17

Issue cancelling VLive WASP Subscription

<p>I am trying to investigate why my airtime is being slowly reduced. I callded the 082111 call center(I have this call recorded for reference) and was told that I have an active VLive subscription and that I need to cancel it. I was given the incorrect instructions to cancel the subscription. After sone searching in the internet I finally SMSed "Stop all" to 31050. I received an message saying that I am not subscribed to any WASP service. Can I please get all WASP services deactivated from my contract?</p>

0
Replies (4)
Vodacom
Vodacom's reply26 Jun 2017, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Jun 2017, 07:54
Official

Dear Theven,

As discussed your query has been closed.

Regards,

Cassandra

TN
Theven N's update27 Jun 2017, 22:51
Reviewer Update

Hi Cassandra,

Unfortunately no one from Vodacom has contacted me about this review, so this has not yet been resolved and I am a bit surprised that you say "as discussed" in your response.

Thanks

Theven

TN
Theven N's update20 Jul 2017, 12:56
Reviewer Update

Hi,

Has there been any progress made on this query? I am still getting billed daily and I still have not been contacted by anyone from Vodacom.

Thanks

Theven